Clear terms for a better experience.

These Terms of Service explain the terms that apply when you use the MGEN Private Services Group website or request transportation services from us.

Acceptance of These Terms

By accessing this website or submitting a transportation inquiry, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or request services through it.

Transportation Requests

Submitting a ride inquiry through this website does not by itself guarantee that transportation has been scheduled or confirmed. MGEN Private Services Group may contact you to confirm availability, trip details, pricing, pickup information, and other requirements before a reservation is accepted.

Accurate Information

You are responsible for providing accurate and complete information when submitting a transportation request. This includes pickup and destination information, requested dates and times, contact information, passenger details, and any other information necessary to coordinate your trip.

Scheduling and Availability

Transportation services are subject to availability. Submitting an inquiry does not guarantee that a particular vehicle, chauffeur, service, date, or pickup time will be available. MGEN may contact you to confirm or modify arrangements before a trip is finalized.

Cancellations and Changes

Cancellation, rescheduling, no-show, and other reservation policies may vary depending on the service or reservation. Any applicable terms, fees, or deadlines will be communicated when your transportation service is confirmed.

Passenger Conduct

Passengers are expected to behave in a respectful and lawful manner and to follow reasonable safety instructions from the chauffeur. MGEN reserves the right to decline or discontinue service when passenger conduct creates a safety risk, damages property, or otherwise interferes with the safe operation of the vehicle, subject to applicable law.

Website Use

You may use this website only for lawful purposes. You may not attempt to interfere with the operation or security of the website, submit false or misleading information, or use the website in a way that could harm MGEN, its customers, or its systems.

Service Limitations

MGEN makes reasonable efforts to provide reliable transportation services and accurate website information. However, transportation may occasionally be affected by circumstances outside our reasonable control, including traffic, weather, road closures, vehicle issues, emergencies, or other unforeseen circumstances.

Intellectual Property

The content of this website, including its text, branding, graphics, photographs, design, and other materials, is owned by or used with permission by MGEN Private Services Group and may not be reproduced, distributed, or modified without appropriate authorization.

Privacy

Information submitted through this website is handled according to our Privacy Policy. By using the website, you acknowledge that you have reviewed that policy.

Governing Law

These Terms of Service are governed by the laws applicable in the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Changes to These Terms

MGEN may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date. Your continued use of the website after an update constitutes acceptance of the updated terms to the extent permitted by applicable law.

Contact

If you have questions about these Terms of Service or your transportation arrangements, please contact MGEN Private Services Group using the contact information provided on this website.

Last updated

2026